Monday.com CRM vs Smartsheet

Monday.com CRM

Monday.com CRM is a flexible customer relationship management tool built on the Monday.com work operating system. It combines CRM functionality with project management so sales teams can manage deals and collaborate on work in one place. Monday CRM is ideal for teams that want a highly visual and customizable CRM experience.

Paid pricing · Get Pricing →

Smartsheet

Smartsheet is a work management platform that combines the familiarity of spreadsheets with powerful project management and collaboration features. It is widely used by enterprise teams for project tracking, resource management, and automated workflows. Smartsheet is particularly popular with teams comfortable with Excel who need more collaboration and automation capabilities.

Paid pricing · Get Pricing →

Pros

• ✓Highly visual and intuitive interface that teams love
• ✓Flexible and customizable to fit any sales process
• ✓Strong collaboration tools for cross-functional teams
• ✓Good automation capabilities

Cons

• ✗Not a traditional CRM — lacks some advanced sales features
• ✗Can get expensive with larger teams
• ✗Reporting is less advanced than dedicated CRM tools

Pros

• ✓Familiar spreadsheet interface reduces learning curve for Excel users
• ✓Powerful automation and workflow capabilities
• ✓Strong enterprise security and compliance features
• ✓Excellent for managing large portfolios of projects

Cons

• ✗Pricing is higher than many competitors
• ✗Interface feels dated compared to modern tools
• ✗No free plan — 30-day trial only
• ✗Less intuitive for teams unfamiliar with spreadsheet-style tools

Best For

Teams that want CRM and project management combined in one visual platform

Best For

Enterprise teams wanting spreadsheet-familiar project management with powerful automation