Smartsheet vs Freshsales

Smartsheet

Smartsheet is a work management platform that combines the familiarity of spreadsheets with powerful project management and collaboration features. It is widely used by enterprise teams for project tracking, resource management, and automated workflows. Smartsheet is particularly popular with teams comfortable with Excel who need more collaboration and automation capabilities.

Paid pricing · Get Pricing →

Freshsales

Freshsales is an AI-powered CRM platform designed to help sales teams attract, engage, and close deals faster. It offers built-in phone, email, and chat alongside a powerful AI assistant called Freddy. Freshsales is part of the Freshworks ecosystem and is known for its clean interface and strong automation tools.

Freemium pricing · Get Pricing →

Pros

• ✓Familiar spreadsheet interface reduces learning curve for Excel users
• ✓Powerful automation and workflow capabilities
• ✓Strong enterprise security and compliance features
• ✓Excellent for managing large portfolios of projects

Cons

• ✗Pricing is higher than many competitors
• ✗Interface feels dated compared to modern tools
• ✗No free plan — 30-day trial only
• ✗Less intuitive for teams unfamiliar with spreadsheet-style tools

Pros

• ✓Built-in phone and email saves money on integrations
• ✓Strong AI features including lead scoring and deal insights
• ✓Clean modern interface with good user adoption
• ✓Generous free plan available

Cons

• ✗Advanced features require higher tier plans
• ✗Reporting could be more customizable
• ✗Less brand recognition than HubSpot or Salesforce

Best For

Enterprise teams wanting spreadsheet-familiar project management with powerful automation

Best For

SMBs wanting an all-in-one CRM with built-in communication tools